Terms and Conditions
1. Introduction
Welcome to Wondelino (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of wondelino.com (the “Website”) and all services, products, and content provided by Wondelino.
By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our Website or use our services.
2. About Our Services
Wondelino creates personalized stories and products for children, including but not limited to:
– Digital video stories
– Personalized physical books
– Other storytelling products
Our services may utilize artificial intelligence and other technologies to create personalized content based on information you provide.
3. User Eligibility
– You must be at least 18 years old to make purchases or create an account
– Children under 13 may not use the Website without parent or guardian supervision
– You must provide accurate and complete information when making purchases or joining Wondelino Family
4. Personalized Products
4.1 Content Creation
– You must provide appropriate content for personalization (photos, names, preferences)
– We reserve the right to reject any inappropriate content
– We immediately delete personal photos after creating personalized content
– Personal information is used solely for product creation
4.2 Ownership and Rights
– You retain ownership of your personalized content
– You grant us permission to create and deliver your personalized products
– We may showcase examples of our work with explicit permission
4.3 No Returns Policy
– Personalized products cannot be returned or refunded
– Standard products follow regular return policies
– Damaged or defective items will be replaced
5. Wondelino Family Membership
– Membership is free
– Benefits include early access to products and special discounts
– You may unsubscribe at any time
– We communicate via email about products and services
6. Payment and Pricing
– All prices are in euros unless otherwise stated
– We accept payments through Stripe
– Prices may change without notice
– All charges include applicable taxes
7. Delivery
– Physical products are delivered through our printing partners
– Delivery times vary by location
– Digital content is delivered electronically
– We are not responsible for delays caused by shipping partners
8. Intellectual Property
– All original Wondelino content is our intellectual property
– You may not copy or redistribute our content without permission
– Personalized content may be shared by the purchasing customer
9. Limitation of Liability
We make no warranties about:
– Uninterrupted service
– Delivery times
– Specific results from our products
– Fitness for a particular purpose
Our liability is limited to the amount paid for the product or service.
10. Privacy
Please review our Privacy Policy for information about how we collect, use, and protect your data.
11. Changes to Terms
We may modify these Terms at any time. Continued use of our services constitutes acceptance of new Terms.
12. Governing Law
These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in Dutch courts.
13. Contact Information
For questions about these Terms, please use the contact form at the bottom of our website.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
By using our Website, you acknowledge that you have read and understood these Terms and agree to be bound by them.
